Introduction
Welcome to NovaLearn's Privacy Policy. This policy explains how NovaLearn ("we," "us," or "our") collects, uses, and protects your personal information when you use our website, services, and online courses (collectively, the "Services"). NovaLearn is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy is effective as of October 26, 2025.
Information We Collect
We collect several types of information to provide and improve our Services:
- Personal Information: This includes your name, email address, postal address, phone number, and payment information, which you provide when you register for an account, enroll in courses, or make purchases.
- Account Information: This includes your username, password, and other security credentials used to access our Services.
- Course Activity: We collect data about your course progress, assignments, quizzes, and participation in forums and discussions.
- Technical Information: This includes your IP address, browser type, operating system, device information, and browsing behavior on our website.
- Communication Data: We collect information related to your communications with us, such as email correspondence, support tickets, and feedback forms.
- Cookies and Similar Technologies: We use cookies and similar technologies to track your preferences, analyze website traffic, and personalize your experience.
How We Use Your Information
We use your information for various purposes, including:
- Providing and Improving Services: We use your information to deliver our courses, personalize your learning experience, and improve the quality of our Services.
- Account Management: We use your information to manage your account, process payments, and provide customer support.
- Communication: We use your information to send you important updates, newsletters, promotional materials, and other relevant information.
- Analytics: We analyze user behavior to understand how our Services are used and to identify areas for improvement.
- Security: We use your information to protect our Services and users from fraud, abuse, and other security threats.
- Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
Sharing Your Information
We may share your information with the following categories of recipients:
- Service Providers: We share your information with third-party service providers who assist us in providing our Services, such as payment processors, hosting providers, and email marketing platforms.
- Instructors: We share your course activity and performance data with instructors to facilitate course delivery and provide personalized feedback.
- Business Partners: We may share your information with business partners who offer complementary products or services that may be of interest to you.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
- Affiliates: We may share your data with our affiliates.
We require all recipients of your information to protect it in accordance with this Privacy Policy and applicable data protection laws.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: We use encryption to protect sensitive data during transmission and storage.
- Access Controls: We restrict access to your personal information to authorized personnel only.
- Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
- Incident Response: We have procedures in place to respond to security incidents and data breaches.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to access your personal information and receive a copy of it.
- Rectification: You have the right to correct any inaccurate or incomplete personal information.
- Erasure: You have the right to request the deletion of your personal information, subject to certain exceptions.
- Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
- Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
To exercise these rights, please contact our Data Protection Officer at [email protected].
Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your browsing behavior and preferences. You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Services.
For more information about our use of cookies, please see our Cookies Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and sending you an email. Your continued use of our Services after the effective date of the updated policy constitutes your acceptance of the changes.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
NovaLearn
Data Protection Officer
123 Learning Lane
Austin, TX 78704, USA
Email: [email protected]
Phone: (512) 555-1212